Returns & Refunds Policy

Last updated: January 28, 2021

We understand that COVID changed our daily life and this is why we introduce a new FREE OF CHARGE 30-day Return plan

Thank you for shopping at N&K London Shoes website.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to N&K London Shoes Limited, 97 Judd Street, London, United Kingdom, WC1H 9JG.

  • refer to the items offered for sale on the Service.

  • mean a request by You to purchase Goods from Us.

  • refers to the Website.

  • refers to N&K London Shoes website, accessible from https://www.nklondon.shop/

  • means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: nklondonshoes@gmail.com

By visiting this page on our website: https://www.nklondon.shop/contact

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days

  • The Goods are in the original packaging

  • The Goods were not used or damaged

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

       N&K London Shoes

       47A Oxley Close

       London

       SE15HF       

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

You will be responsible for paying for your own shipping costs for returning your item.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We can replace items if they have been delivered to you as defective or damaged or the shoe size does not fit well.
If you need to exchange it for the same item, send us an email at nklondonshoes@gmail.com

All the returns should be explicitly shipped to the following address
       N&K London Shoes
       47A Oxley Close
       London
       SE15HF       

You will be responsible for paying for your own shipping costs for returning your item.

N&K London is responsible for the shipping costs of the exchanged new products to be shipped

Late or Missing Refunds

.If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at nklondonshoes@gmail.com and we will provide you with all the proof of the refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you have any questions about the Return Policy, please contact us.

 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: nklondonshoes@gmail.com

By visiting this page on our website: https://www.nklondon.shop/contact