FAQ
Cookies
Cookies Policy
N&K London Shoes Limited (“us”, “we”, or “our”) use cookies on the website (the “Service”). By using the Service, you consent to the use of cookies.
Our Cookie Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies
For further information around our Cookie policy please visit our page:
Terms & Conditions
Please Read
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the website (the “Service”).
This website is owned and operated by N&K London Shoes Limited (“N&K London shoes”, “we”, “us”). Registered office: 97 Judd Street, London, WC1H 9JG. Registered number: 10886088 in England and Wales. VAT number: 277526470.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Terms & Conditions Page:
Returns
If you are not entirely satisfied with your purchase, we’re here to help.
How to Return
Please do not send your purchase back to the manufacturer. All the returns should be explicitly shipped to the following address
N&K London Shoes
PO BOX 74552
London
SE1P 6BY
Damaged or Incorrect Items
To be eligible for a return, your item must be:
- unused
- in the same condition that you received it and
- it must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase (this can be the invoice sent by us and can be forwarded to us as an email).
Exchanges / Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received and inspected your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We can replace items if they have been delivered to you as defective or damaged or the shoe size does not fit well.
If you need to exchange it for the same item, send us an email at
Partial Refunds
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.