Frequently asked questions

How does N&K London ensure that my personal information kept private?


N&K London Shoes limited has implemented controls so that we collect the minimum information to complete an order and that this information will be saved securely and will not shared outside the company. We may ask you to provide us with certain personally identifiable information that can be used to contact or identify you or conclude a received order. Personally identifiable information may include, but is not limited to: - Email address - First name and last name - Phone number - Address, State, Province, ZIP/Postal code, City For more information please ensure you read our Terms and Conditions and Privacy Policy.




Which destinations does N&K London ship to?


N&K London Shoes can ship within United Kingdom. Please note that since UK has left EU there are significant costs introduced to our clients (custom and taxes). As a result N&K London Shoes has postponed the delivery to EU countries.




Can I change or amend my order once it has been placed?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How can I track my order?


When you put a place in our website, we will send you an email including: - the name of shipping company - the tracking number - and a link with the tracking information so you can view the progress of your order.




Will I be refunded the full value of my order?


We tried our best to create a simple return and refund policy. If, for any reason, you are not completely satisfied with a purchase you made through our website you can email us and return the product within 30days. The cost of the return will be covered by us. To be eligible for a full refund, your item must be: - unused
- in the same condition that you received it and - it must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase (this can be the invoice sent by us and can be forwarded to us as an email). For more information please visit our Return and Refunds policy




Can I request an exchange instead of refund.


Yes of course, you are welcome to contact us and we can arrange for a return of a purchased item and we will send the new one. If there is a difference on the price, it will be covered with the exchange*. (either us we will proceed with partial refunds or you will top up your contribution) In order for the Goods to be eligible for an exchange, please make sure that: The Goods were purchased in the last 30 days The Goods are in the original packaging The Goods were not used or damaged. *Please note that exchange of sales items, the price is the price of the purchase.




Is there a physical store so that we can see the products?


Unfortunately as of now there is no physical store you can visit. It is in our plans though to have our boutique created in central London! Stay tuned...




How can I unsubscribe from the N&K London newsletter?


There are 2 ways that you can unsubscribe from our newsletter: - by following the link at the end of the newsletter you have received - by contacting us and letting us know so we can remove you from our subscribers' list